Tips to know before installing the new dashcam on the car. There is another situation with Android phones, if you have WLAN assistant and turned it on, as the camera WIFI does not support an internet connection, there will be a popup "Can‘t connect to the internet", please choose "No thanks", otherwise, you may not access the VIOFO APP.You can also try to turn off cellular data if the issue persitss. Before opening VLC, make sure you are connected to the same local Wi-Fi. When I go to the second PC, Media > Open network stream > and enter my IP. If you use Android phones and can not access the app and menu successfully, please turn on the VPN in the "VIOFO" app as below In case the issue persists, please also turn off the VPN programs on your phone. Ive set it correctly up VLC media player on primary PC (Ive followed many guides, this part seems hard to go wrong).While if you use iPhone or iPad and find the live video black, please disable the VIOFO APP from accessing cellular data (choose " WLAN " instead of " WLAN & Cellular Data ”) as below If the issue persists, please turn on "Airplane Mode" on your phone directly.Please have your SonicWall serial number available to create a new support case. By phone: please use our toll-free number at 1-88. Once logged in select Resources & Support Support Create Case. I then installed a ftp client and in this case I make use of file zillion. First, please note that the dashcam WiFi does not support an internet connection, so it is normal to show it as "Connected without Internet" as per below. There are two ways to contact technical support: 1. I installed vlc and tried for day to play media over the ftp server.
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